talk
Digital Adelaide 2025
Day 2
How to be a magnetic client: Great client/agency relationships
Richard Littleton & Ryan Jones
Business Development Manager / Director, UniSA Australian Centre for Business Growth / Refuel Creative
Watch Recording
Free to watch · Released 2025
About This Talk
Richard Littleton and Ryan Jones explored what separates clients who get the best work from their agencies from those who don't. Drawing on decades of combined experience on both sides of the table, they shared the mindsets, behaviours, and briefing practices that create the conditions for great work — and what quietly kills it.
agency relationships client management B2B marketing partnerships
Speakers
Richard Littleton & Ryan Jones
Business Development Manager / Director
UniSA Australian Centre for Business Growth / Refuel Creative