talk
Digital Adelaide 2025
Day 2
How a shark, princess and ancient book shape our approach to customer experience
Anthony Hill
Head of Customer Experience, Flinders University
Watch Recording
Free to watch · Released 2025
About This Talk
Anthony Hill used three unlikely reference points — a shark, a princess, and an ancient book — to explore the principles behind transformative customer experience design. Drawing on 20 years across fashion, finance, insurance, FMCG, and now higher education, Anthony showed how cross-industry thinking leads to breakthrough CX.
customer experience CX service design B2B higher education