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Digital Adelaide
Anthony Hill, Head of Customer Experience at Flinders University, speaker at Digital Adelaide 2026

Anthony Hill

Head of Customer Experience

Flinders University

Anthony Hill leads Customer Experience at Flinders University, one of South Australia's leading research universities. With a background spanning digital, communications, and student experience, Anthony works at the intersection of marketing, service design, and institutional reputation — ensuring that every touchpoint reflects the university's values and ambitions. He brings an inside view of how large organisations are rethinking CX in a digital-first world.

Past appearances

Talks Archive

Anthony Hill

Head of Customer Experience, Flinders University

How a shark, princess and ancient book shape our approach to customer experience

Anthony Hill used three unlikely reference points — a shark, a princess, and an ancient book — to explore the principles behind transformative customer experience design. Drawing on 20 years across fashion, finance, insurance, FMCG, and now higher education, Anthony showed how cross-industry thinking leads to breakthrough CX.

customer experience CX service design B2B